Return & Exchange
- Can I cancel or modify a purchase?
Actually if you have made your payment we cannot cancel your transaction or non-refundable. If your payment is processed and you would like to cancel your order, please contact us and we will try our best.
- Should you need to return or exchange a Little Palmerhaus Product for another one, we ask you to please make sure that the item(s) haven’t been damaged, soiled, washed or worn (other than to try the item on), and that any labels or tags should be intact. The time limit for returning or exchanging is 2 days after you first received the item(s).
How do you return a product?
Contact firstname.lastname@example.org by email with subject ' ‘Return/Exchange Request’’, or you can contact us through our WhatsApp xxxxxxx (Chat Only, Mon-Fri, 9.00-17.00).
- Do you need to pay for the return?
All we ask is that you, the customer, pay the delivery cost for bringing the item back to the warehouse.
Is there a time limit for return or exchange?
Yes. All returns and exchanges need to happen within 2 days after you first receive the item(s).
How long will the refund process take for the returned products?
It will take 10 working days after we’ve received the returned products back from you, the customer.